FAQs

Some of our most frequently asked questions are listed below. If you still can’t find your answer, please email us at info@bbqoutlets.com, call us at "800-437-4188, or fill out our contact form , and we will get back to you as soon as possible.


Can I visit BBQ Outlets in person?

Yes! We have showrooms located in Orange, CA (2660 N. Santiago Blvd.) and Corona, CA (281 Dupont St. #101). Both showrooms are open Monday through Friday, 10 am - 6:30 pm PDT. If you can’t make it in person, we will gladly ship our products directly to you! We currently only ship items within the United States, excluding Alaska and Hawaii.


How can I speak to someone directly to ask questions about your products or my order?

You can email us at anytime at info@bbqoutlets.com or call us at "800-437-4188 from 10 a.m. to 6 p.m. PDT.


Can I modify my order?

We sometimes start preparing to send your order within minutes of us receiving it, so the best way to make any changes to your order is to call us immediately at "800-437-4188. Once your order has been packaged and shipped, we cannot make any changes. You can also email us info@bbqoutlets.com if you have questions.


How can I locate my order status?

To find your order status, you will need to enter your order number, email address, billing last name, and billing zip code. The order number is on your confirmation email and was also provided to you at checkout. If you used Amazon Payments and cannot access your order, please email us at info@bbqoutlets.com and we will provide a link to your order.


What should I do if I did not get an order confirmation email?

First, check to make sure it wasn’t sent to your spam/junk folder. If you have a Gmail account, you should also check the Promotions tab. If you can’t find the email in either of these places, you can check your order status on our website. If you have a BBQ Outlets account, you can see all of your orders once you log in. If you’re still having issues, please feel free to email us at info@bbqoutlets.comand we will send you a new confirmation email.


Why does my order say it’s “cancelled”?

An order will show as cancelled if there was an issue with your form of payment. You will receive a confirmation email if your order was a success. Please contact us at info@bbqoutlets.com or call us at "800-437-4188 if you have any questions.


How can I get my rebate?

Items eligible for rebates have links to the forms on the individual item’s page. You will also be linked to this in your confirmation email. Some items offer rebates only if you meet certain requirements or provide specific information. In those cases, we will send the rebate form to you if you are eligible. If you believe you are eligible for a rebate and there is not a link or you did not receive a form from us, please email info@bbqoutlets.com and we will look into this for you.


What should I do if my product arrives defective or damaged?

This isn’t a common occurrence, but if your product is defective, you should first check the manual to see how the manufacturer handles that process. If you’re asked to contact us, we will help you through the manufacturer’s warranty process, if it is still within the warranty period.

We ask you to carefully open and inspect all of your items upon delivery and report any damage to us within five business days of delivery. You should even inspect your products if you are not installing it right away, because we do not offer refunds, store credits, free parts, or take returns if you tell us about the damage more than 5 business days after delivery. You should keep all of the original packaging and parts and not use the item in any way in case it needs to be returned to us.

More terms and conditions apply for damaged and defective products. Please Click here for more information on these processes.


What if I need someone to service my products?

Most of our products and manufacturers have excellent warranties with repair covered by manufacturer-approved repair technicians. If there are any problems with any of the items you got from us, please contact us and we will help you troubleshoot and/or connect you with the manufacturer.


What if I need replacement parts?

We can usually order manufacturer parts for you for products purchased directly through us. We also carry parts and accessories that you can use to repair or enhance your products. All other issues should typically be handled directly with the manufacturer.


How can I work at BBQ Outlets?

We’re always looking for new talent to join our team. You can browse our list of job openings here .

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