Returns

We want you to be completely satisfied with the products you purchase from BBQOutlets.com, so we do accept returns/exchanges with some exclusions. Items must be unused and unassembled and in their original packaging, and returned to us within 30 days of delivery in order to be eligible for a refund.

Our policies on damaged and defective items can be found here:

We do not accept clearance items, items that have been used, installed, or assembled, items that were marked as “non-returnable” in the product description, or custom-made/made-to-order products for returns. Returns requested outside of the 30-day return period are not eligible.

Qualifying items will be refunded in full, minus the shipping costs to and from the customer, after BBQ Outlets has received and inspected the items.

Please submit a Return Request below if your item is qualified for return. You will receive an email confirmation once we have received your request.

Once we have authorized the return request, we will email you return shipping labels with detailed instructions on returning the item.

Please note:

  • Returns should be carefully packaged to avoid damaging the products. You must include all original parts, including manuals, packing slips, and the inner and outer packaging.
  • Items being returned via freight truck must be accompanied by a photo of the return so there is a “before” picture if anything gets damaged on the way back to us.
  • We do our best to process refunds quickly, but the processing time will vary based on your bank or credit card company too.

If you want to exchange an item, you can either purchase a replacement to have shipped to you right away and have the return processed after, or you can send your item back to us, wait for the refund, and then purchase the replacement item for shipment.

If you have any other questions about returns, please contact us at contact@bbqoutlets.com or 800-437-4188 and we’d be happy to help you!

Return Request Form

Please fill out the form below to request a return. We will be in touch with you shortly regarding next steps.

Name on the Order: (fill in the blank, required)

Email Address on the Order: (fill in the blank, required)

Phone Number (if we have questions about your return request): (fill in the blank, optional)

Order Number (you can find this on your confirmation email): (fill in the blank, NOT required)

Please describe your request – what item you wish to return, why, etc.: (fill in the blank, required)

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